Pickup and delivery
We come 7 to 9am. You get it back 7 to 9am.
One round, every morning except Sunday. Collection and return happen on the same run, and the return is the third morning. A date, not a guess, and not the 48 hours everybody else says and misses.
Before 8pm
Message +91 88912 54111 with your area and roughly what is coming. No app, no account, no minimum booking.
Day one, 7am to 9am
Our delivery executive reaches you inside the window. The order is tagged and priced the same day, so the count is settled before anything is cleaned.
Day three, 7am to 9am
Back at your door on the same round, cleaned and finished. Cleaning itself runs on day two. Need it sooner? Express returns it on day two instead, for 50% on top of the order.
Coverage
Where we collect
The round runs from Cotton Hill out along the Kazhakkoottam corridor and through the central areas. If you are not on this list, ask anyway. We would rather say no than miss the window and leave you without your clothes.
- Cotton Hill
- Vazhuthacaud
- Sasthamangalam
- Jagathy
- Poojappura
- Thycaud
- Thampanoor
- Palayam
- Kowdiar
- Pattom
- Peroorkada
- Kesavadasapuram
- Ulloor
- Medical College
- Sreekaryam
- Kazhakkoottam
- Technopark
- Karamana
- Vellayambalam
- Nanthancode
The policy, in full
Timings
- Collection and delivery run between 7am and 9am, daily except Sunday.
- Book by 8pm to go on the next morning's round. After that it is the following day.
Turnaround
- Standard turnaround is three days. Day one is collection, tagging and the estimate. Day two is cleaning and finishing. Day three is delivery, between 7am and 9am.
- Sunday is not one of the three, because we are closed. Collected on a Saturday morning, back on Tuesday morning.
- Express turnaround returns your order between 7am and 9am the morning after collection, for 50% on top of the standard rate for that order. It is not available on shoes and bags, or on anything that has to be starched and dried in the sun, and we will tell you that at booking.
- Some items genuinely take longer, including colour restoration, repairs and heavily soiled bulk items. We tell you at pickup, not afterwards.
- If anything is going to be late, we will message you before the delivery window, not after it.
Charges
- 0 to 3 km: ₹30 each way, ₹60 the round trip. Free once the bill is over ₹299.
- 3 to 5 km: ₹40 each way, ₹80 the round trip. Free once the bill is over ₹499.
- 5 to 7 km: ₹60 each way, ₹120 the round trip. Free once the bill is over ₹699.
- 7 to 10 km: ₹100 each way, ₹200 the round trip. Free once the bill is over ₹999.
- Beyond 10 km, or outside the areas listed above, ask us first. We may still be able to help.
Rescheduling and cancellation
- Change or cancel free of charge up to 8pm the night before.
- If our delivery executive has already reached you, a small call-out fee may apply.
- If you are not there when we arrive, message us and we will simply put you on the next round.
What we need from you
- Have the load ready and tell our executive about anything that needs special handling.
- Check the count with them at the door. It takes a moment and it settles most disputes before they start.
- Empty the pockets. We check too, but you will know what was in them.
What we owe you
- To arrive inside the window we promised, or tell you before it that we cannot.
- To return the same number of items we collected.
- To tell you before we start if a garment needs work beyond what you booked, and wait for you to agree the price.